Question 1

What AYUSH medical systems are available for online consultation on Dr.Ayya?

Accepted Answer

Dr.Ayya provides verified consultations with certified practitioners across all classical Indian medicine traditions: Siddha (ancient Tamil lineage medicine), Ayurveda (Panchakarma & Tridosha balance), Yoga & Naturopathy (drugless holistic therapy), Unani (Greco-Arabic medicine), and Homeopathy. We also host integrated psychology and dietetics specialists.

Question 2

How do video consultations work and do I need to install any app?

Accepted Answer

No app download is needed. Consultations run directly in your mobile or desktop web browser using ultra-low latency, peer-to-peer encrypted LiveKit WebRTC video. You can join your consultation room with a single click from your appointment confirmation SMS, WhatsApp, or dashboard.

Question 3

Is a digital prescription from Dr.Ayya legally valid across India?

Accepted Answer

Yes. Prescriptions issued on Dr.Ayya comply strictly with the Telemedicine Practice Guidelines issued by the Ministry of AYUSH and National Medical Commission (NMC). Prescriptions carry the doctor’s medical council registration number, digital signature, and can be used at any pharmacy across India.

Question 4

What if I miss my consultation slot or the doctor is delayed?

Accepted Answer

If a doctor is delayed due to an ongoing clinical case, our system will notify you with the updated queue position. If you are unable to attend your slot, you can reschedule for free up to 2 hours prior to the appointment. If the doctor misses the appointment, you receive an immediate 100% refund.

Question 5

How are herbal medicines sourced and verified on Dr.Ayya?

Accepted Answer

Dr.Ayya partners exclusively with licensed, GMP-certified AYUSH manufacturers (e.g. SKM Siddha, IMPCOPS, Kottakkal Arya Vaidya Sala, Vaidyaratnam). Every formulation is lab-tested for heavy metals, microbial limits, and authentic botanical composition according to AYUSH Pharmacopoeia standards.

Question 6

Can I order medicines without a doctor consultation?

Accepted Answer

Over-the-counter (OTC) wellness supplements, herbal teas, cold-pressed oils, and immunity choornams can be ordered directly from our store. Classical prescription formulations (Schedule E-1 and potent botanical extracts) strictly require a valid prescription from a registered AYUSH doctor.

Question 7

What are the delivery timelines and how is stock freshness guaranteed?

Accepted Answer

Medicines are dispatched within 24 hours from licensed regional pharmacy hubs using strict First-Expiry-First-Out (FEFO) batch inventory controls. Delivery takes 1–3 business days in metropolitan areas and 2–5 days across pan-India pincodes, with real-time tracking links.

Question 8

How do home sample collections for diagnostic lab tests work?

Accepted Answer

When you book a diagnostic test package (e.g. Ayush Wellness Profile, Lipid Profile, Liver Function, Diabetic Panel), a certified phlebotomist visits your home at your selected time slot equipped with sterile vacuum collection tubes and cold-chain sample transport containers.

Question 9

Are Dr.Ayya partner diagnostic laboratories NABL accredited?

Accepted Answer

Yes, 100% of our diagnostic processing partner laboratories are accredited by NABL (National Accreditation Board for Testing and Calibration Laboratories) and ICMR certified. Verified digital reports are uploaded directly to your health portal within 12 to 24 hours.

Question 10

What is an ABHA Health ID and why should I link it on Dr.Ayya?

Accepted Answer

Ayushman Bharat Health Account (ABHA) is a 14-digit national health identity under the Ayushman Bharat Digital Mission (ABDM). Linking your ABHA ID allows you to securely access, share, and consolidate your electronic medical records, lab reports, and prescriptions across all hospitals and clinics in India.

Question 11

How does Dr.Ayya protect my medical records and personal health data?

Accepted Answer

Your health records are encrypted at rest using AES-256 and transmitted over TLS 1.3. We strictly adhere to India’s Digital Personal Data Protection (DPDP) Act 2023. We never monetize or sell medical data to advertisers or third parties. Doctors only access records for the duration of active treatment encounters.

Question 12

What payment methods are supported and are transactions secure?

Accepted Answer

We support all major payment modes via Razorpay: UPI (Google Pay, PhonePe, Paytm), Credit/Debit Cards, Net Banking, and Dr.Ayya Health Wallet. All payment gateways are PCI-DSS Level 1 certified with 256-bit SSL encryption.

Question 13

How do refunds work for cancelled consultations or returnable products?

Accepted Answer

Approved consultation refunds are credited back to your original payment method within 5–7 business days or instantly to your Dr.Ayya Health Wallet. For damaged or incorrect pharmacy shipments, we provide free replacements or full refunds within 48 hours of ticket raising.

Question 14

What is Dr.Ayya Hospital OS and how does it benefit healthcare facilities?

Accepted Answer

Dr.Ayya Hospital OS is our integrated clinical operating system for AYUSH hospitals, wellness centers, and clinics. It streamlines IPD admissions, bed management, OPD queues, electronic health records (EHR), nursing care plans, and statutory billing in a unified cloud workspace.

Question 15

What is Devi AI and how is it different from general AI chatbots?

Accepted Answer

Devi is our specialized healthcare and operations AI companion. Devi is trained on verified classical AYUSH pharmacopeias, clinical triage guidelines, and platform operations. Devi answers inquiries about symptoms, helps you find doctors, tracks orders, and escalates to human staff whenever clinical or operational issues require expert human care.

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